Probir Lahiri
Customer Success | ERP Implementation | Business Analysis
Connecting business needs, technology, and customer outcomes.
I'm a Dubai-based professional with experience in enterprise client operations, business process improvement, financial systems, and digital transformation. I specialise in bringing structure to complex business challenges, using data, AI, and technology to improve processes, support customer outcomes, and enable informed decision-making.
A Little About Me
My professional journey has taken me across enterprise client operations, social-impact programme management, and digital transformation.
Beginning at Accenture, I developed a strong foundation in enterprise finance operations, client delivery, and cross-functional collaboration. My subsequent experience in the social-impact sector strengthened my understanding of stakeholder engagement, operational oversight, and the importance of effective processes.
At Jindal Aluminium, I further developed my capabilities in business analysis, management reporting, and technology-enabled process improvement.
Across these experiences, I've developed a particular interest in connecting business requirements with practical technology solutions, improving operational effectiveness, and creating meaningful value for customers and stakeholders.
My Professional Journey
Experience across enterprise operations, stakeholder management, and digital transformation.
April 2026 – September 2026
Jindal Aluminium Limited
Associate — Digital Solutions, Process & Policy
- Developed Power BI dashboards and KPI reporting frameworks to strengthen management visibility and support data-driven decisions.
- Streamlined internal approval and documentation workflows using Microsoft Power Automate and SharePoint.
- Collaborated with cross-functional stakeholders to improve reporting processes, operational governance, and digital workflows.
January 2023 – December 2024
R N Malhotra and Anna R Malhotra Charitable Trust
Chief of Staff
- Coordinated educational programmes, stakeholder engagement, and operational activities.
- Introduced digital tracking and assessment mechanisms to improve programme monitoring and reporting.
- Supported financial reporting, programme oversight, and process improvements to strengthen organisational effectiveness.
August 2019 – October 2022
Accenture Operations
Client Solutions Associate
- Supported enterprise clients, including Microsoft and Baker Hughes, through cross-functional coordination and service delivery.
- Worked with SAP finance systems, financial reconciliations, reporting, and process documentation to support enterprise operations and migration activities.
- Contributed to 100% client retention during migrations and a 30% reduction in escalations.
Accenture Star of Business Award — recognised for contributions to client value, enterprise service delivery, and client continuity.
What I Bring to the Table
Combining business understanding, analytical thinking, and technology-enabled execution.
Customer Success & Client Operations
- Enterprise Client Coordination
- Stakeholder Management
- Service Delivery
- Customer Value & Retention
- Cross-Functional Collaboration
- Process Documentation
ERP Systems & Digital Transformation
- SAP HANA & Finance Operations
- ERP Process Understanding
- Business Process Mapping
- Power Automate
- SharePoint
- Workflow Improvement
Analytics & Business Intelligence
- Power BI
- Advanced Excel / VBA
- SQL
- KPI Reporting
- Financial Analysis
- AI-Assisted Data Analysis
Global MBA2025–2026
SP Jain School of Global Management (Singapore & Dubai)
Specialisations: Marketing, Consulting & Technology Management
BBA2016–2019
Christ University
Finance & International Business
Level 1 CCSM
Customer Success Practicals Academy
Recently completed Level 1 certification in Customer Success Management.
Beyond Work
Outside work, I enjoy staying active, exploring new interests, and finding opportunities to combine curiosity with creativity.
Courtside Intelligence | Independent Analytics Project
Exploring My Entrepreneurial Side
My interest in padel has also inspired me to explore entrepreneurship. I developed Courtside Intelligence, an independent revenue analytics engine designed to help padel clubs gain greater visibility into court utilisation, booking patterns, and potential revenue opportunities.
The project reflects my interest in applying business analytics, AI, and technology to practical commercial challenges.
Explore Courtside IntelligenceContact
Let's Connect
Good conversations often lead to meaningful opportunities.
I'm open to connecting with recruiters, hiring managers, and professionals working across Customer Success, ERP Implementation, Business Analysis, and Digital Transformation. Whether you'd like to discuss a professional opportunity, exchange ideas, or explore a potential collaboration, I'd welcome the conversation.